Refund Policy

At Unlock EA, we aim to provide high-quality trading tools and a seamless customer experience. Our Refund & Exchange Policy ensures transparency and confidence in every purchase. By using our products and services, you agree to the terms outlined below.

1. One-Month Exchange Warranty

  • All products purchased from Unlock EA come with a one-month exchange warranty.
  • During this period, if the product does not function as intended, you may exchange it for another product of equal value.
  • The warranty ensures that you can trade confidently and minimize disruptions in case of any product issues.

2. Free Updates for One Month

  • If an updated version of a product is released within one month of your purchase, you are entitled to receive the updated version at no additional cost.
  • This ensures that customers have access to the latest tools and features.

3. Refund Policy

Eligibility for Refunds:
Refunds are applicable in the following cases:

  • Non-Delivery: If the product is not delivered within the promised timeframe (minimum 0–3 hours, maximum 3–24 hours).
  • Duplicate Orders: If the same product is purchased twice by mistake.

Non-Refundable Conditions:
Refunds will not be provided in the following scenarios:

  • The product has been successfully downloaded or used.
  • A change of mind after completing the purchase.
  • Incompatibility due to the customer failing to meet specified system requirements.
  • Purchases made during promotions or discounted offers.

Refund Timeline:
Approved refunds will be credited to the original payment method within 5–10 business days, depending on the payment provider.

4. Exclusions from Warranty

The exchange warranty does not apply under the following conditions:

  • If the MT4/MT5 platform undergoes a significant build update that affects the product’s functionality.

5. Exchange Requests

How to Request an Exchange:

  • Contact our support team at:
  • Provide your order number and a detailed explanation of the issue, including screenshots or videos if applicable.
  • All exchange requests must be submitted within 30 days of purchase.

6. Policy Updates

Unlock EA reserves the right to modify or update this policy at any time without prior notice. Any changes will take effect immediately upon being posted on this page.

Please Note:

  • Customers are encouraged to review the policy periodically to stay informed about any updates.
  • Continued use of our services after policy updates constitutes your acknowledgment and acceptance of the revised terms.

7. Customer Support

Our dedicated support team is available 24/7 to assist you with:

  • Product-related inquiries.
  • Technical troubleshooting.
  • Refund or exchange requests.

You can reach us via:

  • Email: unlockeaofficial@gmail.com
  • Telegram: Contact us

8. Why Choose Unlock EA?

  • Reliability: Tested and trusted tools designed to optimize your trading experience.
  • Affordability: Competitive pricing without compromising on quality.
  • Customer-Centric Policies: Transparent refund and exchange terms to prioritize your satisfaction.
  • Timely Updates: Access to the latest features to ensure seamless performance.

This Refund & Exchange Policy is designed to offer peace of mind and ensure a hassle-free experience for all our customers. For any inquiries or additional support, please contact us anytime.